OPERATIONS OFFICER

Type: Full-time, permanent

Compensation: ₦550,000 - ₦700,000 per month, plus benefits

Location: Remote, Abuja

Reports to: Operations Manager

Apply here: https://hiring.lafiya.org/r/ODprPK

Deadline: ‍ ‍23:30 WAT, Tues 20 October 2026

About Lafiya

At Lafiya, we're on a mission to make contraception accessible to anyone who needs it and wants it, no matter where they live. Through our network of dedicated female health professionals, our Lafiya Sisters, we provide information and deliver contraception directly to communities that need it most. Our approach is cost-effective, community-based, and deeply rooted in respect and agency. We operate in hard-to-reach communities that otherwise do not have access to contraceptive products and information. We currently run our core programme across four states in northern Nigeria, managing 600+ Lafiya Sisters. In addition to our direct community-based work, we are partnering with the government to co-create sustainable financing models for contraception procurement and to address critical data and delivery gaps. To date, we have supported more than 1,000,000 women through our innovative last-mile approach.

We're a fast-growing nonprofit in the middle of a transition from a start-up to a scale-up. Our focus is on impact, cost-effectiveness, and ensuring our work enhances the dignity and agency of those we serve. Lafiya was founded in 202 and is funded by some of the world’s most discerning donors seeking evidence-backed impact at large scale, such as GiveWell, Mulago Foundation, Dovetail Impact Foundation, The Life You Can Save and Founders Pledge. GiveWell estimates our programme to be 14x their benchmark. By 2030, we aim to reach 20 million women with family planning services, operating in six countries, focused on increased government co-payment for financial sustainability.



Position Overview 

We are seeking an organised, process-driven, and detail-oriented Operations Officer to join our growing Operations team. In this role, you will execute core, hands-on administrative processes and logistics that keep our organisation running efficiently. You will serve as the operational focal point for contract workflow administration, travel and itinerary coordination, expense reimbursement verification, and departmental budget collection.

What You’ll Do

Travel, Logistics & Event Coordination

  • Research, book, and coordinate travel logistics including domestic/international flights, hotel accommodations, airport transfers, and visa processing requirements.

  • Maintain travel itineraries, emergency contact details, and travel calendars for all staff and visiting team members.

  • Ensure travel arrangements align with internal travel policies and cost limits

  • Support the planning of programmes events (such as trainings, stakeholder meetings etc) with bookings, itinerary planning, materials and vendor sourcing, payments and other similar operations.

  • Collaborate and manage vendor relationships across all of our providers including car hire services, courier services, everyday shipping companies, hotels, event halls, third party logistics providers and others. 

Contract & Document Management

  • Manage end-to-end contract administration using electronic signature tools (e.g., DocuSign) for vendor agreements, Service Level Agreements (SLAs), and client contracts.

  • Maintain a central digital archive of all signed contracts, tracking key details such as renewal dates, expiration notices, and milestone obligations.

  • Ensure internal compliance and standardisation of operational documentation, standard operating procedures (SOPs), and policies. You’ll be the go to person for general enquiries about staff policies and operations. 

Financial Operations Support & Expense Policy Enforcement

  • Assist in reviewing and auditing expense claims, travel receipts, and reimbursement requests submitted by staff to ensure policy compliance and complete documentation prior to review and approval by the financial department.

  • Serve as the primary contact for resolving staff inquiries regarding policy rules, receipt requirements, and claim status.

  • Assist in collecting, consolidating, and organising routine budget inputs and recurring operational expenditure requests from various departments for review.

Operational Support & Systems Tracking

  • Maintain and update internal tracking databases, inventory logs, and operations dashboards.

  • Coordinate with external service providers (e.g., software vendors, insurance providers, equipment suppliers) for routine queries and renewal notices.

  • Identify recurring bottlenecks in daily administrative processes and suggest simple workflow improvements.

Qualifications & Skills

Education & Experience

  • Bachelor’s degree or Higher National Diploma (HND).

  • 1–3 years of direct operational, administrative, or logistics support experience in a structured corporate environment.

Technical Skills

  • Proficiency with Google Workspace (Docs, Sheets, Slides, Drive) or Microsoft Office 365 (Excel, Word, PowerPoint).

  • Experience with digital signature platforms (e.g., DocuSign) and travel management portals.

  • Familiarity with task management platforms and automation workflows is an advantage.

Soft Skills & Competencies

  • Communication: Clear and professional verbal and written communication skills.

  • Problem-Solving: Practical ability to resolve scheduling conflicts, booking errors, and documentation gaps quickly.

  • Discretion: Ability to handle sensitive financial and contract information confidentially.

Why should you apply

This role is critical to ensuring Lafiya’s daily operations run smoothly and efficiently across our offices, programs, and field activities. As an Operations Officer, your work will directly support our teams including Lafiya Sisters, by taking charge of logistics, travel, contracts, and administrative workflows so they can focus on delivering essential family planning services in communities.

We have a strong culture of learning and accountability, and we invest in developing our people. You will have regular check-ins with your supervisor (Operations Manager), receive continuous feedback, and participate in structured performance reviews where your growth and career goals are taken seriously.

You will also have the opportunity to take ownership, act proactively, and contribute to improving how operational systems support the organisation as Lafiya continues to grow. We value practical thinking and initiative,  if something makes sense, we act on it.

Benefits include:

  • 40 days of paid annual leave inclusive of national holidays

  • Fully paid 16 weeks of parental leave 

  • Laptop, phone and communications data allowance

  • Working closely with a team of senior leaders who are collaborative, ambitious and serious about impact.

  • HMO insurance cover, travel reimbursements, access to a co-working space.


What is the recruitment process for this role?

We value your time and aim to make our recruitment process as insightful as possible. It includes: 

  • Stage 1: Application Form & Assessment. Share your CV and complete a 40-minute multiple-choice quiz to assess your fit for the role.

  • Stage 2: Test Task. Engage in a 1-3 hour task that mirrors the kind of work you'll do with us.

  • Stage 3: Interview. This is the final stage, after which we’ll make offers. All candidates will be asked the same questions in a 1-hour interview, and you’ll get the questions in advance. It will also be an opportunity for you to ask us questions. 

We're committed to transparency and will provide feedback from Stage 2 onwards. If you're ready to embark on this journey with us, apply here: https://hiring.lafiya.org/r/ODprPK

FAQs

  • When will my applications be processed? We process applications submitted to the application form after the closing date of the vacancy. All applications will be processed at the same time. We do not review on a rolling basis. 

  • Will every applicant receive a response? We send responses to all applicants, whether you are moving forward to a next round or not. Sometimes, our responses may take up to four weeks after the application deadline, since we are processing many applications. Thank you for your patience.

  • There is a problem with my test task. What should I do? Please send an email to careers+ITSManager@lafiyanigeria.org with a screenshot of what went wrong, so we can assist you. Do not email this address with questions about the status of your application. We get back to all candidates with an application response.

For any questions, reach out to our Operations Team at operations@lafiyanigeria.org